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• LONDON
  • Account Director

    • About The Role

      You are responsible for strengthening client relationships, supporting the development of new business and leading a team. Your key responsibilities will include the following:

      Client Management and Satisfaction

      1. Provide strategic counsel for clients
      2. Maintain and strengthen existing client relationships
      3. Expand client relationships beyond immediate client contact(s)
      4. Maintain high levels of client satisfaction and retention and upsell services
      5. Proactively looking for ways to increase client satisfaction
      6. Develop and implement account strategy in conjunction with account team
      7. Deliver value-added initiatives, information and consultancy based on industry understanding and awareness
      8. Add value during meetings based on industry knowledge, extensive reading and research
      9. Deliver accurate, well-written materials to client for their approval – plans, releases, project proposals etc.
      10. Ensure that agreed actions and contributions reflect client objectives
      11. Review and approve all monthly client reports

      Business Development

      1. Identify opportunities to become more involved with the client’s organisation
      2. Identify and build relationships at multiple levels within the client’s organisations
      3. Maximise opportunities for client spend / account development
      4. Work closely as part of International team, developing relationships across all offices
      5. Develop new business proposals for review by Director or CEO
      6. Participate in regular updates covering client activity, media activity, general office management
      7. Support other offices in developing their new business proposals and by sharing media contacts

      Media Relations

      1. Develop relationships and establish rapport with A-list editors and influencers
      2. Help and guide other team members to build relationships
      3. Demonstrate success through targeted media coverage for clients

      Team Management

      1. Manage and coordinate the team to achieve and exceed client objectives
      2. Manage the team’s time effectively so that clients are neither over-serviced or neglected
      3. Maintain pro-activity in team through effective management
      4. Proactively improve team’s understanding of clients’ industry and product and marketing objectives
      5. Ensure the team follow procedure and adhere to Mango’s documentation requirements (plans, contact reports, monthly reports, trip reports, proposals)
      6. Assist team in general managerial and operational work
      7. Plan and implement efficient processes and systems within the team
      8. Provide clear direction to team, ensuring all understand top priorities
      9. Support, encourage and motivate all team members in achieving their goals
      10. Build confidence in team through effective delegation

      Key Competencies

      1. Excellent communication skills (written and verbal): communicate professionally and comfortably at multiple levels through varied means
      2. Ownership and accountability: recognise the interdependence of decisions, results and plan to achieve; react appropriately for the magnitude of any issues which arise
      3. Teamwork and collaboration: make valuable contribution to team and encourage others to contribute
      4. Influence and Impact: create a positive first impression when dealing with others; demonstrate ability to persuade, convince, influence or motivate others, in order to gain their agreement and commitment
      5. Problem solving: involve others in finding solution; apply knowledge of solutions to analyse issues and resolve problems
      6. Planning and organising: capable of organising large and complex projects
      7. Creativity: create new and/or disruptive processes which have strong impact on client or Mango PR
      8. Enthusiasm and contribution: lead the team by example; demonstrate enthusiasm and support of wider teams and clients
      9. Pitching and presenting: confidently deliver presentations and strategies
      10. Ensure mindset reflects the values of Mango (Expert, Connected, Intellectually curious, Smart Thinking,
      11. Collaborative, Cares, Results-Driven)
      12. Relationship building: Build and maintain relationships with multiple members of the client team, counselling where required
      13. Media/Influencer relations: maintain relationship with press from location and beyond; support more junior team members in building networks
      14. Social and Digital: Demonstrate in-depth and diverse understanding of online and offline communications
      15. Management: demonstrate open and honest communication to all team members; provides regular mentoring and development support and opportunities
      Apply Now
  • Intern

    • About The Mango Agency

      The Mango Agency is an international lifestyle and travel communications agency. Our global team works across offices in London, Singapore, Hong Kong and Shanghai. We specialise in shaping brand stories in the luxury lifestyle and travel sector.

      Our team of experts builds brand awareness and loyalty through developing narratives that inspire, influence and connect people and audiences internationally. We devise campaigns that combine creative flair with insights and execute them with rigorous process to deliver real results. We delight in exploring the innovative, challenging and unexpected.

      About The Role

      The office intern will be responsible for assisting the Account Executives to enable the account team to operate efficiently and as such will be focused on providing administrative support to all team members. Your specific tasks will vary from time to time and cover the whole PR mix, however key responsibilities include the following:

      Monitoring, Reporting and Evaluation

      1. Conduct assigned media monitoring as well as general monitoring for clients in offline and online media including social channels as instructed by the Account Executives
      2. Assist the Account Executives to create, collate and compile all reporting documents and ensure all client agreements are submitted as per agreement (e.g monthly/bi-monthly reports) to ensure that they are kept fully informed of their progress

      Office and Account Administration

      1. Ensure press kits and client images are updated regularly and that press clips are correctly scanned and sent to clients
      2. Research any third-party information on behalf of clients and/or new business
      3. Provide ad hoc general research and support for new business assistance as required
      4. Ensure the office environment is smart and welcoming: distributing newspapers and magazines internally, preparation of meeting rooms
      5. Demonstrate a positive attitude

      Key Competencies

      1. Excellent communication skills: both written and verbal. Write effective business prose without error
      2. Ownership and accountability: take responsibility and ownership for own workload and actions
      3. Teamwork and collaboration: contribute willingly to wider team’s goals
      4. Ensure mindset reflects the values of Mango (Expert, Connected, Intellectually Curious, Smart Thinking, Collaborative, Cares, Results-Driven)
      5. Influence and Impact: represent self in a positive and confident manner
      6. Enthusiasm: demonstrate interest in issues and areas beyond immediate scope
      7. Ability to multitask and work effectively under pressure while still maintaining a strong attention to detail
      Apply Now
• SOUTH EAST ASIA
• HONG KONG
  • Account Manager

    • About The Mango Agency

      The Mango Agency is an international lifestyle and travel communications agency. Our global team works across offices in London, Singapore, Hong Kong and Shanghai. We specialise in shaping brand stories in the luxury lifestyle and travel sector.

      Our team of experts builds brand awareness and loyalty through developing narratives that inspire, influence and connect people and audiences internationally. We devise campaigns that combine creative flair with insights and execute them with rigorous process to deliver real results. We delight in exploring the innovative, challenging and unexpected.

      About The Role

      We are now hiring an integrated marketing communications consultant to work across a number of local and regional accounts. If you have experience and/or interest in the dynamic lifestyle industry — including travel, hospitality, and F&B — and enjoy working in a fast-paced and friendly environment, we’d love to hear from you. The role includes working actively on stand-alone campaigns in Greater China, as well as working alongside our international teams. We are looking for a great team player, strong writer, excellent communicator and enthusiastic colleague.

      Qualifications

      1. Bachelor’s degree and above
      2. Min. 3-4 years of agency experience
      3. Strong verbal and written communication skills in English and Mandarin
      4. Successful candidates will already be based in Hong Kong.
      Apply Now