JOIN THE TEAM

CAREERS

If you have an entrepreneurial spirit, a true curiosity about the world and a passion for the finer things in life, then we should talk.

  • LONDON
    • Account Director
      • About The Role

        You are responsible for strengthening client relationships, supporting the development of new business and leading a team. Your key responsibilities will include the following:

        Client Management and Satisfaction

        1. Provide strategic counsel for clients
        2. Maintain and strengthen existing client relationships
        3. Expand client relationships beyond immediate client contact(s)
        4. Maintain high levels of client satisfaction and retention and upsell services
        5. Proactively looking for ways to increase client satisfaction
        6. Develop and implement account strategy in conjunction with account team
        7. Deliver value-added initiatives, information and consultancy based on industry understanding and awareness
        8. Add value during meetings based on industry knowledge, extensive reading and research
        9. Deliver accurate, well-written materials to client for their approval – plans, releases, project proposals etc.
        10. Ensure that agreed actions and contributions reflect client objectives
        11. Review and approve all monthly client reports

        Business Development

        1. Identify opportunities to become more involved with the client’s organisation
        2. Identify and build relationships at multiple levels within the client’s organisations
        3. Maximise opportunities for client spend / account development
        4. Work closely as part of International team, developing relationships across all offices
        5. Develop new business proposals for review by Director or CEO
        6. Participate in regular updates covering client activity, media activity, general office management
        7. Support other offices in developing their new business proposals and by sharing media contacts

        Media Relations

        1. Develop relationships and establish rapport with A-list editors and influencers
        2. Help and guide other team members to build relationships
        3. Demonstrate success through targeted media coverage for clients

        Team Management

        1. Manage and coordinate the team to achieve and exceed client objectives
        2. Manage the team’s time effectively so that clients are neither over-serviced or neglected
        3. Maintain pro-activity in team through effective management
        4. Proactively improve team’s understanding of clients’ industry and product and marketing objectives
        5. Ensure the team follow procedure and adhere to Mango’s documentation requirements (plans, contact reports, monthly reports, trip reports, proposals)
        6. Assist team in general managerial and operational work
        7. Plan and implement efficient processes and systems within the team
        8. Provide clear direction to team, ensuring all understand top priorities
        9. Support, encourage and motivate all team members in achieving their goals
        10. Build confidence in team through effective delegation
        11. Key Competencies

          1. Excellent communication skills (written and verbal): communicate professionally and comfortably at multiple levels through varied means
          2. Ownership and accountability: recognise the interdependence of decisions, results and plan to achieve; react appropriately for the magnitude of any issues which arise
          3. Teamwork and collaboration: make valuable contribution to team and encourage others to contribute
          4. Influence and Impact: create a positive first impression when dealing with others; demonstrate ability to persuade, convince, influence or motivate others, in order to gain their agreement and commitment
          5. Problem solving: involve others in finding solution; apply knowledge of solutions to analyse issues and resolve problems
          6. Planning and organising: capable of organising large and complex projects
          7. Creativity: create new and/or disruptive processes which have strong impact on client or Mango PR
          8. Enthusiasm and contribution: lead the team by example; demonstrate enthusiasm and support of wider teams and clients
          9. Pitching and presenting: confidently deliver presentations and strategies
          10. Ensure mindset reflects the values of Mango (Expert, Connected, Intellectually curious, Smart Thinking,
          11. Collaborative, Cares, Results-Driven)
          12. Relationship building: Build and maintain relationships with multiple members of the client team, counselling where required
          13. Media/Influencer relations: maintain relationship with press from location and beyond; support more junior team members in building networks
          14. Social and Digital: Demonstrate in-depth and diverse understanding of online and offline communications
          15. Management: demonstrate open and honest communication to all team members; provides regular mentoring and development support and opportunities
          16. Apply Now
    • Account Executive
      • About The Mango Agency

        The Mango Agency is an international lifestyle and travel communications agency. Our global team works across offices in London, Singapore, Hong Kong and Shanghai. We specialise in shaping brand stories in the luxury lifestyle and travel sector.

        Our team of experts builds brand awareness and loyalty through developing narratives that inspire, influence and connect people and audiences internationally. We devise campaigns that combine creative flair with insights and execute them with rigorous process to deliver real results. We delight in exploring the innovative, challenging and unexpected.

        About The Role

        The office intern will be responsible for assisting the Account Executives to enable the account team to operate efficiently and as such will be focused on providing administrative support to all team members. Your specific tasks will vary from time to time and cover the whole PR mix, however key responsibilities include the following:

        Monitoring, Reporting and Evaluation

        1. Understand all relevant media titles, editors and influences in the relevant markets
        2. Monitor your client’s image, coverage generation and filing
        3. Conduct assigned media monitoring as well as general monitoring for clients in offline and online media including social channels
        4. Summarise and gain approval for all meeting minutes, ensuring the client receives them within 24 hours
        5. Create, collate and compile all reporting documents and ensure all client agreements are submitted as per agreement (e.g monthly/bi-monthly reports) to ensure that they are kept fully informed of their progress
        6. Ensure all year-end reporting and evaluation documents are completed as instructed

        Account Administration

        1. Ensure press kits and client images are updated regularly, ensure all contacts are uploaded to the relevant databases and that press clips are correctly scanned and sent to clients
        2. Draft agendas prior to client meetings / conference calls and submit all contact reports within 24 hours
        3. Collate metrics and generate social media reports
        4. Implement social media campaigns: Blogposts, Tweets, Instagram and Facebook
        5. Ensure all PR / Digital plans are followed
        6. Research any third-party information on behalf of clients and/or new business
        7. Help to generate ideas, contributing to the success and smooth running of the individual client campaigns
        8. Re-order stationery and brochure material on behalf of clients, as required

        Media Relations

        1. Draft and issue late availabilities / special offers to the press
        2. Handle forward feature planning and pitching on behalf of clients
        3. Keep up to date with the media, learning the names of the key editors and understanding the newspaper, internet and social media sections relevant for your clients
        4. Start to build a personal list of media and industry contacts
        5. Draft and distribute press releases on behalf of clients

        Functions and Events

        1. Help to organise press functions and press trips including call-rounds and preparation of client/media itineraries
        2. Attend functions and press trips in order to promote client and company

        Office Administration and Company Support

        1. Provide ad hoc general research and support for new business assistance as required
        2. Assist in updating the TMA website, social media (Twitter / Facebook / Instagram) and client list as needed
        3. Contribute to the Mango blog as requested
        4. Ensure the office environment is smart and welcoming: distributing newspapers and magazines internally, preparation of meeting rooms
        5. Demonstrate a positive attitude

        Key Competencies

        1. Excellent communication skills: both written and verbal. Write effective business prose without error
        2. Ownership and accountability: take responsibility and ownership for own workload and actions
        3. Teamwork and collaboration: contribute willingly to wider team’s goals
        4. Influence and Impact: represent self in a positive and confident manner
        5. Problem solving: overcome problems with minimal assistance
        6. Planning and organising: plan and organise own tasks with the appropriate level of contingency
        7. Creativity: contribute to continuous improvement of processes
        8. Enthusiasm: demonstrate interest in issues and areas beyond immediate scope
        9. Strong attention to detail
        10. Ensure mindset reflects the values of Mango (Expert, Connected, Intellectually curious, Smart Thinking, Collaborative, Cares, Results-Driven)
        11. Ability to multitask and work effectively under pressure
        12. Demonstrates an interest in the Industry
        13. Demonstrate an understanding of social media and its impact
        Apply Now
  • SOUTH EAST ASIA
  • HONG KONG
    • Account Manager
      • About The Mango Agency

        The Mango Agency is an international lifestyle and travel communications agency. Our global team works across offices in London, Singapore, Hong Kong and Shanghai. We specialise in shaping brand stories in the luxury lifestyle and travel sector.

        Our team of experts builds brand awareness and loyalty through developing narratives that inspire, influence and connect people and audiences internationally. We devise campaigns that combine creative flair with insights and execute them with rigorous process to deliver real results. We delight in exploring the innovative, challenging and unexpected.

        About The Role

        We are now hiring an integrated marketing communications consultant to work across a number of local and regional accounts. If you have experience and/or interest in the dynamic lifestyle industry — including travel, hospitality, and F&B — and enjoy working in a fast-paced and friendly environment, we’d love to hear from you. The role includes working actively on stand-alone campaigns in Greater China, as well as working alongside our international teams. We are looking for a great team player, strong writer, excellent communicator and enthusiastic colleague.

        Qualifications

        1. Bachelor’s degree and above
        2. Min. 3-4 years of agency experience
        3. Strong verbal and written communication skills in English and Mandarin
        4. Successful candidates will already be based in Hong Kong.
        Apply Now