Keeping The Doors Open: An Industry Response

The word hospitality is derived from the Latin hospes, meaning to host guests or strangers. Hotels are often refuges in times of crisis and in today’s uncertain world, many in the industry are stepping up and staying true to their origins.

The travel and hospitality industry has rallied around this meaning, with positive stories flooding in from around the globe. Here at The Mango Agency, we wanted to shine the light on some of the creative and inspiring things that our clients are doing to help their local community during this challenging time.


A number of UK hotels are offering free accommodation for NHS staff including The Montcalm Group who is donating their Hyde Park International property for NHS staff to use through the COVID-19 crisis.

UK aparthotel brand Native have offered free use of its serviced apartments to NHS staff and other key workers at their properties in Manchester and London allowing them to rest in between shifts. Founder and CEO of Native, Guy Nixon, said: “We were pleased to be able to help NHS staff at this critical time and under these unprecedented circumstances. It’s important to recognise the amazing work they’re doing on the frontline and hopefully we can play our part”.

The Millennium Hotel at Chelsea Football Club is also working in partnership with Chelsea Football Club and the NHS to provide accommodation for NHS staff.

Over in Spain, Great Hotels Of The World Member, ILUNION has placed its hotel chain at the disposal of Madrid’s health authorities to take patients in the city who need to isolate themselves during the coming weeks without putting their family and friends at risk. Ilunion are also committed to integrating people with disabilities into the workforce and to providing accessible tourism for all. Over 40% of their staff have some form of disability and all 26 hotels in the group have been adapted to comfortably accommodate them. 


At Schweizerhof Zermatt, part of Michel Reybier Hospitality the team is donating food hampers usingthe food and drink that was meant for guests to doctor’s surgeries and pharmacies in Zermatt as a thank you for all their hard work during the outbreak.  You can see them in action on their Facebook page here.

Monte-Carlo Société des Bains de Mer has given all food stocks of the Sporting Monte-Carlo (the main venue for society fundraisers in Monaco) to charitable associations such as Restos du Cœur, a French charity who distributes food packages and hot meals to those in need.


Small-ship exploration leaders, Aqua Expeditions is launching an online chef masterclass series, bringing their destinations directly to life online. The first will take place on the 1 April 2020 at 5pm (GMT) with their award-winning consulting chef Pedro Miguel Schiaffino. Known for using Amazonian ingredients in his Modern Peruvian cuisine, chef Schiaffino’s masterclass will talk viewers through how to best prepare Ceviche and how to make the most delicious traditional Pisco Sour. Yum!

Gecko Hotel & Beach Club is bringing a taste of Balearic bliss to homes this month via Instagram, offering live, complimentary yoga classes every week from resident yoga teacher Yiannis. Classes take place every Tuesday and Saturday at 10am (GMT UK) and will transport the world weary to the calm shores of Formentera.

So ironically, at a time when we’re more isolated than ever – we’ve never actually been more in touch. Now is the time to dream, inspire and spread positivity.


Valentine’s Day 3 Ways: Scenic, City & Saucy Escapes to Fall in Love With…

It’s that heart-shaped time of year again and whether you’re single, coupled up, somewhere in between, or just looking for a fun V-Day activity with your friends, we’re here to help make it one to remember!

The good news is that this year, Valentine’s Day falls on a Friday – which makes it the perfect time to escape the hum-drum of daily life and go somewhere truly extraordinary. Whether it’s a sumptuous city break, lavish country retreat or charming chateaux, we’ve rounded up our favourite places to fall in love all over again come February 14th.

Fall in love with… fanciful florals: Barnsley House

One for the old romantics: with tumbling wisteria, honey-coloured stone and mullion windows, Barnsley House is a fairytale setting for a Valentine’s weekend away. Come February 14th, couples can steal away to the Cotswolds countryside for a two-night stay in the Davina Suite – complete with roll-top bath tub and cosy furnishings made for cuddling up. By day, guests can take a private tour of Rosemary Verey’s famous gardens, strolling hand-in-hand through the golden archway of the Laburnum Walk and when evening comes, head to The Potager for a candle-lit dinner with dishes inspired by produce picked straight from the hotel’s Garden Kitchen. No romantic retreat at Barnsley would be complete without a trip to the hotel’s pink-leather-clad private screening room or sumptuous spa, where guests can indulge in a couple’s massage while looking out over the gardens.

A two-night stay over Valentine’s Day is available from £434, including breakfast. The Davina Suite is available from £502 (

Fall in love with… the Highlands: The Fife Arms

The Fife Arms invites guests to find their hearts in the Highlands and celebrate Valentine’s Day with their special somebody this February in the most romantic part of Scotland. The Fife Arms is dedicating the whole month of February to this love-filled festivity as the hotel’s Valentine’s Day offer is available to book from 1st-29th February.

Along with champagne on arrival, pre-dinner cocktails in Elsa’s bar and a romantic dinner for two in the atmospheric Clunie Dining Room, guests will be able to take in the breath-taking setting of The Fife Arms in the heart of the Cairngorms National Park. After hiking up hills or pottering around the idyllic town, The Fife Arms offers the most romantic haven to escape to this Valentine’s day.

The package starts from £290 for a double room. For further information, please visit: or call 01339 720200

Fall in love with…bucolic bliss: Le Barn

Escape the city this Valentine’s Day and experience the transformative power of trees when you reconnect with nature at Le Barn. Only 45 minutes from Paris, these renovated barns, set in 200 hectares of farmland and forest, welcome guests to relax and rejuvenate this Valentine’s Day, to ensure that they leave Le Barn with love in their hearts and air in their lungs.

Arriving at leisure on Friday evening, guests will be welcomed with an aperitif and canapés by the fire as they drop their bags and feel an instance sense of calm wash over them. Dinner will be served in the hotel’s restaurant, illuminated by candles and lanterns. The night will end with a screening of the iconic French film “La Dernière Séance”, before sinking into a peaceful sleep with only the sound of birds to wake them. The simplicity of Le Barn allows guests to go at their own rhythm and re-centre themselves. The next day, guests will be guided on an eco-therapy session through the Rambouillet Forest, leaving guests reconnected with themselves and their loved ones this Valentine’s Day.

Doubles start from £145.00 For further information, please visit:

Fall in love with… the starry night sky: The Lord Crewe Arms

The Lord Crewe Arms invites couples to get starry-eyed in the wilds of the North Pennines this Valentine’s Day. Guests are kitted out with stargazing supplies before heading out to enjoy Northumberland’s best light show, hot toddy in hand and with thick blankets to keep cosy. The North Pennines are blanketed by some of the darkest skies in England and clear views of the milk way and Orion’s belt are visible in the winter months. Later, couples can tuck into a fireside supper (£30pp contribution towards food) – leaving room for their full Northumbrian breakfast in the morning.  

A historic hotel with a legacy dating back to 1165, The Lord Crewe Arms began its life as a guesthouse to Blanchland Abbey. Today, it maintains much of its medieval magic with original stone walls, ogee-arched windows and roaring fires lit in stone chimneypieces to snuggle up in front of on a cold winter’s night. The hotel’s rooms, labelled ‘cosy’, ‘canny’ and ‘champion,’ feature tartan blankets and roll-top bathtubs while the suites are made even more inviting by warming log fires.

A mid-week stay at The Lord Crewe Arms with dinner, bed and breakfast with two hot toddies and stargazing supplies costs £249 (

Fall in love with… a fairytale château: Relais de Chambord

Relais de Chambord invites couples to spend Valentine’s weekend in this spellbinding setting overlooking the breath-taking château– it is like waking up inside a fairy-tale. Relais de Chambord is the only hotel on the Château de Chambord’s extensive 5,440-hectare estate making it the perfect place to show somebody you love them this Valentine’s day.

Couples will be greeted with a glass of champagne from Maison Bernardaud and they are invited to indulge in a candle-lit dinner for two in the hotel’s renowned restaurant, as well as a 15% discount on massage treatments. Guests have exclusive access to the Château’s grounds from dawn until dusk, away from the rush of thee crowds. The hotel is in prime position for watching the sunrise over its romantic towers and chimneys.  In the evening there will be plenty of time to admire the Renaissance architecture long after the last visitors have left – perhaps with a glass of local Sancerre or Pouilly-Fumé.

The Valentine’s package at Relais de Chambord starts from 245 euros per night, based on two sharing a double room. Valid from Friday 14 February – Sunday 16 February 2020.

For further information, please visit: or call +33 (0)2 54 81 01 01

Fall in love with… sand between your toes: St Michaels Resort

Escape to the Cornish coastline this Valentine’s Day with St Michaels Resort. Couples can take a romantic stroll along the beach and explore the quaint seaside villages nearby or whole up in the spa for a weekend of wellness. The recently renovated health club is the perfect place to warm up after a brisk winter walk and features a Cornish sea salt infused steam room (using salt from the Lizard Peninsula), an outdoor barrel sauna and rainforest steam room. Guests can also dip into the Swedish hot tub to take in the sea views or luxuriate in the largest hydrotherapy pool in the South West – with 21 massage stations to try out, this is truly an exercise in self-love.

Throughout the month of February, St Michaels is offering a 2-night romance packing including accommodation in the nautically-themed Beach House, a four-course Cornish tasting menu for two, a brunch in the Garden Kitchen and a Cornish Breakfast Buffet. Guests will also enjoy complimentary access to the health club and swimming pool throughout their stay and a 3-hour hydrotherapy session at a time of their choosing.

St Michaels’ Valentines Weekend Package (13-15th Feb) starts from £265pp – inclusions as listed above

Fall in love with… an artistic passion: Bankside

Art Yard Bar & Kitchen at Bankside Hotel is doing Valentine’s Day in their typical creative fashion. Realising that London Fashion Week starts on 14th Feb they put their heads together with partners Contemporary Collective – the result: Love à la mode.

Between 7pm and 9pm, backstage London Fashion Week photographer and artist Bridget Davies who describes her approach as  “colour and the ink dancing on the paper” will be sketching all the young and old lovers eating and drinking in the restaurant that night. Bridget will then hand over the sketch to said lovers for free, so giving each couple a tangible memory of their evening. Beats a selfie on Instagram any day. There are also two ‘Love à la mode’ cocktails on offer that pay homage to the human form.

It comes as no surprise that there’s art going on, as the restaurant has a passion for it. The table and chair you eat it at and on have been especially designed, the tiles on the wall they depicting their neighbourhood – the culturally rich South Bank, have been hand-painted especially for them.

Perfect for spicing up this year’s Valentine’s Day, the hotel’s digital vending machines have both alcohol – half bottles of champagne, wine and small bottles of name-brand spirits – as well as other more miscellaneous items such as sparkly pants, and even an adjustable diamond engagement ring in case the moment strikes!

Rates at Bankside start from £279 for a Modest Double Guest Room based on two sharing.

Fall in love with… romantic movie magic: One Aldwych

This Valentine’s Day, couples can settle into One Aldwych’s exclusive 30-seat cinema with popcorn and a glass of champagne in hand and unwind while watching cult classic romantic comedy, Pretty Woman. With movie-star-main dishes and dazzling deserts to choose from at one of the hotel’s two restaurants, Eneko Basque Kitchen & Bar and the recently refurbished Indigo – Film & Fizz is the hottest ticket in town this Valentine’s Day and makes for the perfect date night.

Couples looking to make a night of it can see out their evening in style with a stay in one of One Aldwych’s elegant suites. Pastel-hued interiors and soft, stylish furnishings are coupled with British-made flourishes – blankets hand-spun on the Isle of Skye and Mitchell & Peach bath products to name just a few. The result is an ever-so-appealing pied à terre right in the heart of Covent Garden’s theatreland.

Valentine’s Day Screening priced from £60 per person. All tickets include popcorn, a glass of Champagne and dinner at Indigo or Eneko Basque Kitchen & Bar. Suites from £830 per night (

Fall in love with… chocolate-covered bliss: Rome Cavalieri

Oozing seductive glamour with opulent interiors, lush grounds and an enviable fine art collection, Rome Cavalieri is a fitting backdrop for any amorous retreat and this Valentine’s Day, guests can indulge in a sumptuous liaison with one or more of the hotel’s brand new ‘Love Experiences’. Couples are invited to tantalise their taste buds ‘dans le noir’ with a blind-folded chocolate-tasting led by Executive Pastry Chef, Dario Nuti, designed to help them savour every delicious morsel.

Couples can continue their oh-so-sweet Valentine’s Day experience with a full body chocolate massage at the Grand Spa Club, where therapists will use soothing cocoa butter to boost their skin’s elasticity. The caffeine in the all-chocolate body cream also improves circulation as it tones and firms the skin. After an afternoon of pampering, guests staying in the Planetarium or Penthouse Suites can dip into their outdoor hot tub to while away their romantic evening under the stars.

Rome Cavalieri’s ( ‘Taste of Love’ chocolate-tasting experience costs £130 per couple, the ‘Chocolove’ chocolate massage is £215 per couple. Room start from £230 including buffet breakfast at Uliveto Restaurant.

Fall in love with… bubbles and bath butlers: Regent Porto Montenegro

Regent Porto Montenegro’s brand new Romance at Regent package gives guests the chance to spoil that special someone and experience the best of Montenegro – from land, sea and even sky. The package is filled with indulgent surprises, including a private helicopter tour for two over Boka Bay, a couples spa treatment in the award-winning Regent Spa and a fascinating private guided tour of Kotor Old Town, with a photographer to capture the day. Couples will also have their own dedicated bath butler to attend to their every scent, salt and steamy desire.

Known as the gem of the Adriatic, Montenegro is packed full of charm and history and for two nights and three days, couples will be based in a Junior Suite Sea View Room at Regent Porto Montenegro. Set in the heart of the glamorous nautical village, it is the perfect place to escape together for a long weekend of love.

The Romance at Regent package is available from 1st January – 29th February 2020 and starts from 1,999 Euros + 10% service charge for a 2-night stay for two in a Junior Suite Sea View room on a B&B basis, including treatments and experiences listed above. For more details, please visit


A new decade is well under way and with it brings a flurry of good news, as our London office welcomes three new clients to its growing portfolio!



As a leading luxury resort in one of the world’s most historic cities, Rome Cavalieri reflects the culture and essence of the Eternal City throughout. From Roman bathing at the Grand Spa Club, creative cuisine at Rome’s first and only three Michelin starred restaurant La Pergola by Chef Heinz Beck, to the world-famous art collection adorning the hotel’s walls; Rome Cavalieri provides an authentic and immersive experience of this iconic destination.



Native combines the benefits of apartment living with the service and flexibility of a hotel, making it a completely new way to stay. There are currently 18 properties in the UK, including Native Bankside and Native Hyde Park in London, Native Glasgow and Native Manchester.

Each property offers unique apartments, with fully-equipped kitchens and on-site pantries, where guests have the space and freedom to feel at home straight away. Properties are housed in an eclectic mix of old historic warehouses, striking modern developments and tucked away mews houses, and their teams are available 24/7 to share the inside track on the local neighbourhood.



HBA (Hirsch Bedner Associates) is a leading hospitality design firm. Established over 50 years ago, it consistently sets new standards for luxury, comfort and innovation in hotel interior design around the globe. With 27 offices in nearly every major city, HBA has completed over 1,500 projects across 80 countries, including London, Beijing, Hong Kong, Singapore and Tokyo. The Mango Agency will be working on the launch of HBA EMEA and recent projects including Great Scotland Yard in London and Antares in Barcelona.

For more information or press enquiries, please email: [email protected]


It’s the most wonderful time of the year and with 2020 fast approaching, we’re rounding up all the new, newly reopened and news-worthy hotels that you need to know about. So, whether you prefer a far-flung destination or something a little closer to home, we’ve got you covered!


Cheval Blanc Paris

Location: La Samaritaine, Paris
Opening Date: April 2020
The Story: With 72 rooms and suites designed by Peter Marino, the new Cheval Blanc Paris will be housed within the famous building of La Samaritaine, which has been undergoing a 15 year renovation project by LVMH. The design of the new hotel is inspired by the building’s art deco heritage and will pay tribute to French craftsmanship, while they will partner with the House of Dior to create the first Cheval Blanc Dior Spa.

La Réserve Eden au Lac

Location: Zurich
Opening Date: December 2019
The Story: La Réserve Eden au Lac Zurich will open as the fourth hotel within the iconic La Réserve collection, which currently has outposts in Paris, Ramatuelle and Geneva. Located right on the shores of Lake Zurich, this 40-bedroom hotel is currently being transformed by architect and designer Philippe Starck who has described the hotel as ‘like dancing rock and roll with the Queen of England. Everything is traditional, yet resolutely unconventional.’

Santa Catalina

Location: Gran Canaria
Opening Date: November 2019
The Story: Santa Catalina, a Royal Hideaway Hotel is the Canary Islands’ oldest hotel, which has undergone a multimillion pound restoration to return it to its former glory. Overlooking the tranquil Doramas Park, the hotel is home to 204 elegant guest rooms, five unique dining venues, a rooftop infinity pool and a beautiful spa.

Palacio Solecio

Location: Malaga
Opening Date: December 2019
The Story: Opening its doors on 2 December 2019, Palacio Solecio will be Malaga’s first true boutique hotel, in the heart of the historic Old Town, just steps away from the Museo Picasso and the Roman Amphitheatre.


Intercontinental Maldives

Location: Raa Atoll
Opening Date: September 2019
The Story: In Raa Atoll near Baa Atoll, a UNESCO biosphere reserve, InterContinental Maldives Maamunagau occupies one of the most undisturbed and peaceful locations in the Maldives, surrounded by rich marine life including manta rays and dolphins. With 81 Beach, Lagoon and Overwater Villas and Residences, Maamunagau is the first to offer all guests access to the world-class service and amenities of Club InterContinental throughout the entire island, coupled with extensive wellness facilities, bespoke experiences and six restaurants and bars to take this Maldivian gem to the next level


Cheval Blanc St-Barth Isle de France

Location: Flamands Beach, St Barthélemy
Opening Date: November 2019
The Story: An oasis in the already-idyllic Caribbean sea, Cheval Blanc St-Barth will be reopening at the end of November with 19 new rooms and suites designed by Jacques Grange, a new restaurant ‘La Case’ by acclaimed Chef Jean Imbert and a new five-bedroom villa – The Villa de France, with private pool, spa, fitness room and chef’s kitchen.


andBeyond Punakha River Lodge

Location: Bhutan
Opening Date: October 2020
The Story: Cited by Lonely Planet as the number one destination to visit in 2020, Bhutanese escape, andBeyond Punakha River Lodge will be an experiential, activity-based lodge offering guests experiences such as white river rafting, kayaking, paddy field lunches, champagne lunch on the suspension bridge with views of the river and organic farm to table dining experiences.

Alila Dalit Bay

Location: Borneo
Opening Date: Spring/Summer 2020
The Story: Opening in Sabah, which is known by locals as ‘the land below the wind’, Alila Dalit Bay will offer guests the chance to immerse themselves in a variety of local experiences and adventures amongst unspoiled beaches, lush rainforests and dramatic mountain scenery. The resort’s design is inspired by the rich Lotud culture and heritage – with numerous local artisans and historians involved in the process.

Four Seasons Bangkok

Location: Bangkok, Thailand
Opening Date: February 2020
The Story: Overlooking the Chao Phraya River in the centre of Thailand’s energetic capital, Four Seasons Hotel Bangkok is an urban sanctuary, with cascading architecture, seamless indoor-outdoor transitions and interconnected green courtyards forming a natural extension of the flowing river. The hotel will offer 299 guest rooms including suites with garden terraces and an extraordinary, two-storey Presidential Suite; an urban spa with a focus on mind, body and soul; two infinity pools overlooking the river; thoughtful amenities for families including a fully-supervised complimentary kids club; a private boat dock; extensive event spaces highlighted by a waterfront ballroom and terrace; and world class culinary offerings.

One&Only Desaru Coast

Location: Malaysia
Opening Date: March 2020
The Story: Spread across 128 acres of unspoilt wild flora and flanked by a secluded coastline of pristine golden sands, One&Only Desaru Coast will offer a breath-taking collection of 42 Junior Suites, two expansive two-bedroom Grand Suites and an exclusive 1,500m2 four-bedroom Villa One, all featuring private plunge pools, abundant indoor and outdoor living spaces and thoughtful Malaysian-inspired design features.

Wa Ale

Location: The Lampi Marine National Park, Myanmar
Opening Date: October 2019
The Story: With a whole host of new offerings for 2020, eco-resort Wa Ale Resort are putting Myanmar back on the map in 2020 as it reopens for its first full season, after a soft launch in December last year. New for 2020, Wa Ale has extended its private island feel even further with an exclusive and intimate private beach house on Honeymoon Beach, conservation centre, large organic farm and two new dive sites.


andBeyond Sossusvlei Desert Lodge

Location: Namibia
Opening Date: November 2019
The Story: Situated in the andBeyond Sossusvlei Private Desert Reserve near the dune fields of Sossusvlei, andBeyond Sossusvlei Desert Lodge has reopened this month following a total rebuild. Taking design to another level through the concept of building from the inside out, each meticulously designed space has been engineered to frame the desert landscape. Complete with a lap pool, each guest suite also has solar panels and a state-of-the-art water recycling system will ensure that every precious resource is protected. Not restricted to the confines of a vehicle, guests can set out on foot or by quad bike to enjoy a close-up experience of the living desert surrounding the lodge, or spend time getting to grips with the area’s unique ecology.

The Residence Douz

Location: Tunisia
Opening Date: Late 2020
The Story: The Residence by Cenizaro, has announced plans to open its second hotel in the North African country of Tunisia in late 2020 – The Residence Douz – with two more hotels planned to follow in the next three years.  Offering a new concept of accommodation in southern Tunisia, guests at The Residence Douz will be welcomed by glowing lanterns illuminating the palace doors as they enter the all-suite oasis immersed in the desert, with only 50 desert-inspired villas within 14 hectares of rolling sand dunes and palm trees. Each villa references local design and aesthetic including the use of patterned Tozeur bricks, handwoven carpets under the four-poster bed and an outdoor canvas canopy to shade the private terrace and swimming pool from the desert sun.

Communicating Sustainability: What We Learnt From Further East 2019

Earlier this month, Mangoes Cynthia Lai, Jen Dembitz and Andrea Seifert headed to Bali to participate in the luxury travel trade show, Further East – as the official communications partner. From panel discussions to workshops on some of the biggest trending topics in luxury travel, we’ll be rounding up everything we learnt in our four-part blog series.

Green Is The New Black: The Shift To Sustainable Tourism

Whether you are on the beginning of your sustainability journey or have a fully-fledged programme complete with certifications; building strategies that effectively communicate this important topic and avoid any whiff of greenwashing is critical.

Mango’s very own, Andrea Seifart helps break down the key steps to getting it right…

1. Talk about it

In order to talk about what you are doing, you first need to benchmark where you are starting from. If you don’t have a dedicated CSR team, make a list of what your business does for the environment and local communities; from energy consumption and waste management to local employment. Keep that list up to date and look for things your guests would like to hear about. Track and measure your efforts; be humble and be clear that there is always more that can be done.

2. Build a framework

The first step in creating a compelling narrative is to develop a communication framework. It ensures consistent messaging, which is essential in building brand trust. Sustainability initiatives should link with your brand pillars and strengthen your brand.

3. Start from the ground up

In addition to your guests and digital audience, your line-staff and front of house should know the basics of what you are doing and why.  Build it into your training so that it’s easy for your team to understand and echo to themselves internally and externally.

4. Use simple language

  • Speak authentically, thoughtfully and aim to educate the 7-year-old guest
  • Quantify and track – back it up
  • Be specific

5. Keep guests informed via your website

Guests can smell a cost-cutting veiled as an eco-friendly practice a mile away! This is why it’s extremely important to be crystal clear about your future plans. For example, a resort may already be green in construction, waste and food sourcing, and their plan is leading them to solar energy. This should be highlighted on the website with a statement about the upcoming plan and a timeline for shifting towards this renewable source of energy. By offering complete transparency and a timeline, trust is built.

Additionally, look to dedicate a specific tab on your website to highlighting these key sustainability efforts, or if there isn’t enough to justify a dedicated section, add the information to your relevant tabs. This could be a few sentences in your dining section about your sustainable seafood practices, or a description of your new in-room glass water bottles.   

6. Use social media to amplify your brand narrative

Look for entertaining, informative and authentic ways to connect with people – using attention grabbing visuals to help communicate a clear story.

  • Showcase the unique landscapes and people where you operate and how you support them. Invite visitors to step into your sustainability world before, during and after their trip; whether that be through an experiential guest activity like planting herbs in the organic garden or upcycling coconuts into cups or planters. Use this as an opportunity to explain WHY you’re doing what you’re doing.
  • If you work with influencers, move away from the ubiquitous bikini shots and invite them to engage in a more meaningful way by capturing content that is related to your sustainability pillars.
  • Tell Stories… in Instagram Stories. It doesn’t need to be 100% about your own initiatives, you can also leverage guest-generated content that relates back to your content pillars or nature themes.
  • Make use of your Highlights with a dedicated sustainability section – IF there is enough to warrant it.

In an (organic) nut shell

Sustainability is not just a trend. It’s becoming a priority for all hospitality leaders and therefore it’s important to assess your initiatives honestly and with a critical eye:

  • Be consistent
  • Have a roadmap
  • Train your people
  • Keep it simple