Keeping The Doors Open: An Industry Response

The word hospitality is derived from the Latin hospes, meaning to host guests or strangers. Hotels are often refuges in times of crisis and in today’s uncertain world, many in the industry are stepping up and staying true to their origins.

The travel and hospitality industry has rallied around this meaning, with positive stories flooding in from around the globe. Here at The Mango Agency, we wanted to shine the light on some of the creative and inspiring things that our clients are doing to help their local community during this challenging time.


A number of UK hotels are offering free accommodation for NHS staff including The Montcalm Group who is donating their Hyde Park International property for NHS staff to use through the COVID-19 crisis.

UK aparthotel brand Native have offered free use of its serviced apartments to NHS staff and other key workers at their properties in Manchester and London allowing them to rest in between shifts. Founder and CEO of Native, Guy Nixon, said: “We were pleased to be able to help NHS staff at this critical time and under these unprecedented circumstances. It’s important to recognise the amazing work they’re doing on the frontline and hopefully we can play our part”.

The Millennium Hotel at Chelsea Football Club is also working in partnership with Chelsea Football Club and the NHS to provide accommodation for NHS staff.

Over in Spain, Great Hotels Of The World Member, ILUNION has placed its hotel chain at the disposal of Madrid’s health authorities to take patients in the city who need to isolate themselves during the coming weeks without putting their family and friends at risk. Ilunion are also committed to integrating people with disabilities into the workforce and to providing accessible tourism for all. Over 40% of their staff have some form of disability and all 26 hotels in the group have been adapted to comfortably accommodate them. 


At Schweizerhof Zermatt, part of Michel Reybier Hospitality the team is donating food hampers usingthe food and drink that was meant for guests to doctor’s surgeries and pharmacies in Zermatt as a thank you for all their hard work during the outbreak.  You can see them in action on their Facebook page here.

Monte-Carlo Société des Bains de Mer has given all food stocks of the Sporting Monte-Carlo (the main venue for society fundraisers in Monaco) to charitable associations such as Restos du Cœur, a French charity who distributes food packages and hot meals to those in need.


Small-ship exploration leaders, Aqua Expeditions is launching an online chef masterclass series, bringing their destinations directly to life online. The first will take place on the 1 April 2020 at 5pm (GMT) with their award-winning consulting chef Pedro Miguel Schiaffino. Known for using Amazonian ingredients in his Modern Peruvian cuisine, chef Schiaffino’s masterclass will talk viewers through how to best prepare Ceviche and how to make the most delicious traditional Pisco Sour. Yum!

Gecko Hotel & Beach Club is bringing a taste of Balearic bliss to homes this month via Instagram, offering live, complimentary yoga classes every week from resident yoga teacher Yiannis. Classes take place every Tuesday and Saturday at 10am (GMT UK) and will transport the world weary to the calm shores of Formentera.

So ironically, at a time when we’re more isolated than ever – we’ve never actually been more in touch. Now is the time to dream, inspire and spread positivity.